Education

 

2014-2015IT Pro Career Program, My Computer Career

2000Computer application course, Southern Illinois University Edwardsville

2000B.S. in Theatre, Southern Illinois University Edwardsville

1994-1999B.S. in Psychology, minor in Theatre/Dance, Southern Illinois University Edwardsville

1990 -1996                           A.A. in Psychology, Lincoln Land Community College

 

Certifications

 

2016      Secret Clearance

2015      CompTIA: Sec+ ce

2015      MCTS: Windows Server 2008 Active Directory, Configuration

2015      MTA: 98-367 Windows Security Fundamentals

2014      MCPS: Microsoft Certified Professional

2014      CompTIA:  Network+ ce

2014      CompTIA: A+ ce

2014      MTA: 98-366 Windows Networking Fundamentals

2014      MTA: 98-365 Windows Server Administration Fundamentals

2014      MTA: 98-349 Windows Operating System Fundamentals

2014      Google Adwords Sales Certification

 

Work Experience

 

Dec 2015 – PresentNetwork Engineer/Exchange Technician, Valdez International Corporation 561st NOS Detachment 3 Messaging Team

Government contractor responsible for operations and maintenance of applications and systems providing IT services to the United States Air Force customer. Monitor and Maintain Exchange Servers, BlackBerry Enterprise Servers, and Good Mobile Servers and provide support to end users. Ensures systems under our control are compliant with latest security patches, firmware updates, etc. to ensure a current security posture within the environment. Ensure all systems within their area of responsibility are compliant with Air Force regulations, and are configured within Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs). Some duties classified.

 

 

June 2015 – Dec 2015Network Engineer/Exchange Technician, Apex Systems, Inc. 561st NOS Detachment 3 Messaging Team

Government contractor responsible for operations and maintenance of applications and systems providing IT services to the United States Air Force customer. Monitor and Maintain Exchange Servers, BlackBerry Enterprise Servers, and Good Mobile Servers and provide support to end users. Ensures systems under our control are compliant with latest security patches, firmware updates, etc. to ensure a current security posture within the environment. Ensure all systems within their area of responsibility are compliant with Air Force regulations, and are configured within Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs). Some duties classified.

 

 

July 2014 – June 2015Lead Development Representative, Reachlocal

Directed by our CEO, Sharon Rowlands, and her initiative and vision to become the Leading Provider in Total Digital Marketing Solutions through the implementation of our ReachEdge Lead Conversion Software, my team has been selected to spearhead this initiative for ReachLocal! Utilizing the SaaS model, I target, market, and provide assistance for ReachEdge to small business owners nationally. By featuring the technology, tools, and benefits of this software, I acquire new clients for the company.

 

 

August 2013 – February 2014Online Account Manager, Multiview

Manage leads and drive the full sales cycle from introductory calls to closing deals. Assess client’s advertising needs (over the phone) and build a campaign that best suits their industry message in the association specific digital media produced by MultiView. Perform a high-volume of outbound sales calls to businesses around the world each day (90+). Plan and organize time effectively to allow an optimal frequency of outbound sales calls per day and to meet required talk time metrics. Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items. Understand the principal relationship between Buyers and Sellers of your project assignment. Represent Multiview and our partners in a positive and professional manner. Identify areas of improvement to increase sales and productivity and assist in implementing solutions. Update and Manage accurate information in the CRM tool for all assigned accounts. Drive Sales activity to achieve monthly and quarterly revenue targets. Arrive to work and meetings on time and prepared. Maintain work areas in a clean and organized manner. Perform any other duties or projects assigned by management.

 

August 2011 – August 2013Buyer, Great Estate Roadshow

Complete all required Buyer training at both time of hire, and continuing education courses (live and via BlackBoard). Be fully equipped to work with guests and know/understand/abide by all GERS Policies and procedures such as advertisement review, reservation confirmation and hotel staff rapport, police procedure review and confirmation that all required paperwork is available and properly filled out. Explain the GERS process to each customer. Perform all required testing accurately and thoroughly per GERS company policies. Communicate with Regional Manager with respect to time off requests, emergency situation effecting hours and any other circumstances that would affect the success of a show. Check GERS email daily and respond/react accordingly. Complete all necessary paperwork for each transaction, package and log all transactions per company policy and input all data accurately into SalesForce for each guest. Responsible for all Show closing procedures and process including but not limited:  to SalesForce completion, Review/Print DPL, shipment of all properly packaged purchases, and Delivery of completed Police Reporting to local law enforcement.

 

 

July 2006 – July 2011 Office Manager – CR Project, IL Office of Educational Services

           Responsibilities: Manage/update two websites ilcte.org and ioes.org (back up) using Dreamweaver, HTML, and .ASP.  Act as main contact for the company that produced and hosts ilcte.org website. Test Site Coordinator for the IL Nurse Assistant/Aide Training Competency Evaluation Program. Work with project contacts/staff on items to be updated daily/weekly/monthly for these websites. Handle technical support calls in regards to ilcte.org website, add users and generate passwords for those who request access to ilcte.org portal; Act as project helpdesk support for end users. Work with Microsoft and other vendors to resolve website issues. Work on Marketing materials and/or graphics – (Adobe Image ready, Photoshop, Publisher, CS 5) and Design web forms for various uses for the project – (Word, Adobe Acrobat Professional.) Design and manage several CR Project related databases – (Access, MyPHP, Excel.)  Research and enter information for databases.  Troubleshoot and resolve database problems.  Monitor, analyze and verify data to ensure integrity.  Maintain database archives. Prep room, Connect software, hardware, lighting, microphones, etc. and oversee web-cast set up for CR Project and others as needed.  Run equipment for CR Project web-cast conferences and trainings.  Film/record web-casts, edit audio and video, archive and post on appropriate web-sites.  Some of this may be done offsite as needed. Anticipate needs of CR Project Staff and respond accordingly through self effort or use of temporary help. Assist staff with software/hardware support, CD duplication, equipment set up, etc. (Microsoft Office, Adobe, various Internet and other general tech questions.)  Assist LAN Administrator as needed. Moderate CR Project e-mail console and message boards. Assist with incoming phone calls to IOES offices, meeting space and equipment prep work as needed. Other duties as assigned.

 

 

 

 

 

February 2006 – July 2006          Nontraditional Education Technology Consultant, IL Office of Educational Services

           Responsibilities:              Development of interactive web brochure assisted LAN administrator with Learning Lab equipment and software arranged all Lab equipment and furniture for different classes in all Labs assisted LAN administrator with hardware updating and repair and performed software updates on Mobile Lab laptop computers other duties as assigned in the statewide support of career and technical education

February 2004 – July 2006Substitute Teacher, Springfield Public Schools

Responsibilities:Assisting teachers with student instruction and facilitating student learning in a variety of subjects.

 

 

August 2001 – July 2004Sales/Project Manager, Dupont Flooring Systems

Responsibilities:Development of sales materials, logistical support, and ensured the completion of assigned projects. Set up and maintained LAN network for 5 computers. Provide hardware and software support for 5 computers. Though no longer full time employee I am still providing this service on an as needed basis.

 

June 2002 – July 2003Customer Service Representative, Cingular Wireless

Responsibilities:Assisted customers with billing issues, technical troubleshooting of cellular equipment, and some sales.

 

June 1998 – August 2001Bartender/Server, Applebee’s

Responsibilities:Trained in all areas of the restaurant excluding cook.  Responsible for taking guest orders and ensuring guest satisfaction.

 

May 1996 – July 1997Student Nurse/CNA, Doctor’s Hospital

Responsibilities:Assisted doctors and nurses with various types of patient care.

 

August 1987 – October 1994Office Assistant, Illinois Department of Revenue

Responsibilities:Verified, corrected, and updated tax returns.  Processed tax returns for PC entry.  Performed various other office and clerical duties and data entry.

 

 

 

May 1993 – June 1996Office Associate, A-Z Tire

Responsibilities:Various office and clerical duties, including telephone, data entry, processing invoice vouchers, scheduling truck drivers, and assisting the office manager.

 

 

 

 

 

 

 

 

Military Experience

Illinois Army National Guard

 

August 1989 - July 2001Combat Medic/Behavioral Science Specialist,

Co C 634^th FSB

Responsibilities:Provided medical care to military personnel with a specialization in psychiatric casualties.

 

July 2001 - November 2003Broadcast Journalist, State Area Command

Responsibilities:Recorded, edited, and produced news stories and documentaries for the Illinois National Guard.

 

 

Special Skills

·  Advanced knowledge in use of office systems, machines and procedures.  Working knowledge of Microsoft Office Professional software suite, with intermediate to advanced knowledge of Word, Excel, Access and Power Point. 

·  Exemplary communication and interpersonal skills.

·  Working knowledge of the following software programs: Dreamweaver, HTML, Cold Fusion, .ASP, Adobe Image ready, Premiere Pro and Photoshop.

·  Working knowledge of web-casting equipment and software. 

·   Working knowledge of audio/video recording, editing, camera work and briefing speakers for broadcast.

 

 

Professional Organizations

Member of Phi Kappa Psi

 

 

 

 

 

References available upon request